Wilderness Medical Systems
c/o Donna von Nieda
P.O. Box 584
Absarokee,
MT 59001
800-474-1961 Direct: 406-321-1184
help@wildernessmedical.com
It is our desire to provide the kind of customer experience that has been all but lost in today’s hurried, impersonal world of commerce. We understand the importance of your personal well-being and we go to demanding lengths to not only provide the best wilderness first aid kits on the planet but to deliver world-class service as well! We remember, and are grateful for, the trust you have placed in us. Thank you.
- We use UPS Ground for all domestic orders, except Hawai’i, Alaska, APO/FPO and PO Box orders which are shipped via US Postal Service. Alaska and Hawai’i address fee surcharge is a flat rate of $35.
- We ship internationally via US Postal Service. The shipping fee usually starts at $35 for Canada (except for Yukon, Northwest Territories and Nunavut). The fee for Canadian Yukon, Northwest Territories, Nunavut and all other international destinations serviced by US Postal Service begins at $50. Shipping time is usually 7-10 business days.
- Tariffs, duties and taxes are the responsibility of the customer and are typically due upon delivery. Wilderness Medical Systems is unable to misrepresent the value of merchandise for customs purposes.
- All bags used to pack Wilderness Medical Systems kits are covered for defects in materials and workmanship by Red Oxx Manufacturing. If a problem is found, please email us at donna@wildernessmedical.com, then ship the empty bag back to us at:
Wilderness Medical Systems, LLC 1258 Stillwater River Road Nye, MT 59061
Red Oxx Manufacturing will make every effort to repair your bag. If they are unable to repair it, they will replace the bag at no charge.
- If any item in the kits is found to be damaged or otherwise unusable, simply email us at donna@wildernessmedical.com and we will replace the item at no charge.
- You are welcome to return any unused Wilderness Medical Systems kit for refund or exchange within 30 days of purchase. Please email us at donna@wildernessmedical.com to process the return.
General FAQs
No, we do not recommend doing so. Due to the restrictions on liquids, some of the items in the kits are not allowed as carry-ons. We recommend that you stow your kit in your luggage or pack it in a protective bag and check it at the gate. If you desire a mini-kit for your pocket or purse that is approved for carry-on, let us know and we can pack one for you from the contents of your main kit.
Yes, we highly recommend using Global Rescue. We have known them for years and are well acquainted with the many successful evacuations they have spearheaded all around the world. In our opinion, there is no better provider of this kind of service than Global Rescue. Here is the link to their services: http://www.globalrescue.com/wildernessmedical/
Yes, we recommend that you contact Dr. Arthur Dover at his travel medicine clinic. Here is what one of our clients had to say: “Dr. Arthur Dover is one individual that helped me sort through any medications and preventatives I would need on my 2009 trip to South Africa. His expertise was much appreciated after my visit with local public health people left me scratching my head. His comments on prescription medications are on the money and worth reading.” Here is the link to Dr. Dover’s Clinic: http://www.tahoetravelclinic.com/
- Refills are easy to obtain from us. Simply email us at donna@wildernessmedical.com and let us know what you need. We will send an e-invoice for the refills and mail them out to you. Most refills go out within 24 hours after payment is received.
- If your kit needs extensive refills and reorganization, you can send your kit back to us. We will refill and repack the kit, then send an e-invoice for the cost of supplies and return shipping. Here is our address to send your kit to:
Wilderness Medical Systems, LLC, 1258 Stillwater River Road, Nye, MT 59061
Yes, there is a flat fee surcharge for international shipping depending upon destination.
Remove all contents from your kit. Some clients make a note to themselves about each module’s location to make repacking the kit easier. We recommend hand washing the bag in cold water using a mild soap. Stains can be gently washed with a drop of soap on a washcloth. Do not dry bags in the dryer, but lay flat to air dry.