Wilderness Medical Systems
c/o Donna von Nieda
P.O. Box 584
800-474-1961 Direct: 406-321-1184
- We use UPS Ground for all domestic orders, except Hawai’i, Alaska, APO/FPO and PO Box orders which are shipped via US Postal Service. Alaska and Hawai’i address fee surcharge is a flat rate of $35.
- We ship internationally via US Postal Service. The shipping fee usually starts at $35 for Canada (except for Yukon, Northwest Territories and Nunavut). The fee for Canadian Yukon, Northwest Territories, Nunavut and all other international destinations serviced by US Postal Service begins at $50. Shipping time is usually 7-10 business days.
- Tariffs, duties and taxes are the responsibility of the customer and are typically due upon delivery. Wilderness Medical Systems is unable to misrepresent the value of merchandise for customs purposes.
- All bags used to pack Wilderness Medical Systems kits are covered for defects in materials and workmanship by Red Oxx Manufacturing. If a problem is found, please email us at email@example.com, then ship the empty bag back to us at:
Wilderness Medical Systems, LLC 1258 Stillwater River Road Nye, MT 59061
Red Oxx Manufacturing will make every effort to repair your bag. If they are unable to repair it, they will replace the bag at no charge.
- If any item in the kits is found to be damaged or otherwise unusable, simply email us at firstname.lastname@example.org and we will replace the item at no charge.
- You are welcome to return any unused Wilderness Medical Systems kit for refund or exchange within 30 days of purchase. Please email us at email@example.com to process the return.
- Refills are easy to obtain from us. Simply email us at firstname.lastname@example.org and let us know what you need. We will send an e-invoice for the refills and mail them out to you. Most refills go out within 24 hours after payment is received.
- If your kit needs extensive refills and reorganization, you can send your kit back to us. We will refill and repack the kit, then send an e-invoice for the cost of supplies and return shipping. Here is our address to send your kit to:
Wilderness Medical Systems, LLC, 1258 Stillwater River Road, Nye, MT 59061